This ECN provides a feature-rich knowledge exchange but most often, people have questions about how the calling feature works.
Step 1: Request a Call
Browse our featured Coaches or register (it's free!) to view our full directory of Coaches. Once you've identified the Coach best suited to answer your specific questions, click on the "Request a Call" button on the profile of that Coach.
Step 2: Login to enter Call Request details
If haven't already registered, you'll be required to do so and to submit your credit card information and a direct telephone number before you can Request a Call. Your telephone number will not be shared and your card will not be charged until the call is completed. (Note: All credit card processing is securely handled by Braintree -- a PayPal company). When you Request a Call, you will select how much of the Coach's time you'd like reserve (e.g. 15 min, 30 min or 60 min). You may also include background information about the purpose of the call and send an internal SMS-like message to the Expert to pinpoint a specific time to talk.
Step 3: Have a Discussion with your Coach
Once your Call Request has been submitted, it will join that Coach's call queue. Expect the Coach to call you at your designated time or no later than 5 days from the Call Request date. When your phone rings (and depending on your telephone carrier), you may see the number "555-555-5555" or "Number Withheld" or "Unavailable" on Caller ID. Pick up, listen to the instructions to accept the call, and then start talking with the Coach or Expert. You'll get a 2 minute warning before the end of the call and then the call will end automatically at the end of the reserved time -- it's pretty simple.
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